FAQs

Returns Policy
Can I Return my Items if I change my mind? 
Unfortunately, we do not refund for change of mind, please be sure when you check out.
Can I Return my item if it doesn't fit?
Items can be returned back to us within 14 days;
  1. Your items will need to be in their original condition, with tags attached, unworn/unwashed, unstained and footwear in its original box or they will not be received.
  2. Please send a detailed email of what the issue is to countryfoxclothing@outlook.com, with photos and tags on and in original packaging.
  3. You can post your return back within 14 days of receiving your items. Returns will not be accepted after 14 days of receiving item.
We offer a full refund or a replacement item shipped to your door free of charge if there is a mistake on our end. This applies to the following:
  • Your item is faulty or damaged; or
  • You receive the wrong item. 
Orders may be cancelled if they have not yet been processed and shipped. 
If you notice that you have ordered incorrectly, please let us know ASAP (within 24 hours) and we may be able to resolve the issue.
You will need to cover the cost of return postage.

Is there anything I can’t return?
  1. Items marked as ‘final sale’ can’t be returned or exchanged, unless they are faulty.
  2. For Hygiene reasons the following items cannot be returned:
Cosmetics
Hair Accessories
Hosiery
Hats
Lingerie
Swimwear
Earrings

WHAT IF A PRODUCT IS FAULTY?

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please:
  1. Contact customer service via e-mail countryfoxclothing@outlook.com to let us know;
  2. Send a photo of product with tag on and the description of the fault and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.

HOW LONG WILL SHIPPING TAKE?

Country Fox holds some stock in Australia which is posted with Australia Post within 1 business day and can take up to 5 days (stated in product description where it is dispatched from) and also has partnerships with various overseas manufacturers, providing you with the best quality items at the lowest prices. In order to achieve this, we ship directly from the nearest manufacturer. The estimated shipping time for International pre orders please allow 2-4 weeks for delivery.

International Products:  Please allow up to 5 days for your order to process and be shipped out.  As our fulfilment centres are located overseas, delivery for all orders will normally take about 14-30 days.
Average delivery time is 21 days from dispatch.

Even though it's rare, it is possible to take up to 5 weeks due to unforeseen circumstances that are out of our control. ie. Covid19
Examples include: Customs delays, differing postal systems, public holidays and your location.

 

Q. ARE YOU AN AUSTRALIAN BUSINESS?

Yes we are! We are based in Araluen, NSW!  

Q. WHY DOES SHIPPING TAKE SO LONG FOR PRODUCTS FROM OVERSEAS FULFILMENT WAREHOUSE?

Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to you, the customer!

This method reduces excess handling, storing and shipping fees, and keeps our prices low for our customers.

Q. WHY DID WE CHOOSE TO SET-UP SOME OF OUR PRODUCTS TO SHIP DIRECT FROM OUR OVERSEAS WAREHOUSE?

We believe this form of product distribution is a great way to reduce the amount of energy consumption involved with the added steps of shipping, storing, re-packaging and re-shipping items.
We feel that this type of business structure was a more sustainable option.

The downside to this is slightly longer shipping times, though we work our hardest to get your order(s) shipped as fast as possible!

Q. WHY HAS MY ORDER BEEN DELIVERED IN MULTIPLE PARCELS?

When you order multiple products, your items will sometimes be sent separately. (This ensures that you get our orders at the quickest time possible). 

Do not worry, it is quite normal that you receive a product a few days before the other.

Q. HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

Once your order has been shipped, you will receive a notification, along with your tracking number through your provided Email.
If you did not receive any updates on your order, first check your Junk Mail folder. If still no luck, contact us at countryfoxclothing@outlook.com and we will do all we can to investigate.

Q. ARE MY PAYMENTS THROUGH YOUR STORE SECURE?

We place security at the top of our list and will do nothing less than our best at protecting your credit card data. Our payment methods are 100% secured and encrypted. To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

Q. HOW CAN I GET IN CONTACT WITH YOU?

We handle customer service through our website via E-mail. Please send us an email at countryfoxclothing@outlook.com with any questions or concerns that you have.